Delivery & Returns
Furniture Mind brings the very best in contemporary European furniture to the UK. We specialise in the sleek, unfussy modern furniture that is essential for the current style of 21st century home decor.
When will my order be delivered?
For most products, your order will be delivered in the UK mainland within 14-28 days of your payment being received and cleared but, as many of our products are sourced from around the world, delivery may take slightly longer. However, products which are liable to such delays are clearly marked within the website. If any product is subject to an unexpected delay, you will be contacted and offered the choice of continuing with your order or a complete refund
What is the delivery charge on my order?
A delivery charge will be added at the checkout on the 'Payment Options' page, the system will calculate the cost based on the contents of your basket and your address. The charges are displayed before you commit yourself to a payment, enabling you to decide at that stage whether you wish to continue.
Will the products be delivered inside my home?
Our Terms & Conditions state that an order will be delivered to the main entrance door of your home only. You will need to make your own arrangements to take the goods inside. If you request that the delivery staff carry the item into your home we can't be held liable for any damage that occurs whilst they are in your property
Are there any delivery restrictions?
We will endeavour to deliver to your main entrance door (see Item 5 above) providing you have advised us in advance of any anticipated problems such as restricted vehicular access etc. A facility to advise us of any such problems is available during the checkout procedure
What do I do if your products are damaged on delivery?
The first procedure is to note any external packaging damaged on the delivery documentation before signing it.
ALL OTHER DAMAGES TO PRODUCTS MUST BE REPORTED TO US WITHIN 48 HOURS OF RECEIVING THE DELIVERY BY PHONE OR EMAIL TO firstname.lastname@example.org.
We cannot be held responsible for any damages reported after 48 hours from accepting delivery.We will then arrange to collect the product as soon as possible thereafter for examination at our warehouse, you will then be offered a replacement or refund.
If the product itself is found to be damaged on removing the packaging, you must inform us within 48 hours by phone or email to email@example.com. We will then arrange to collect the product as soon as possible thereafter for examination at our warehouse, you will then be offered a replacement or refund.
Can I return a product if I don't like it?
Under the "Distance Selling Regulations" you have the right to cancel a purchase within 7-days of the date you received the item. In such an event, you must inform us of your decision and return the product undamaged and in a resaleable condition in its original packaging within 14 days of receipt. In such an event, you will be responsible for paying all the transport costs involved. If the returned product is received by us in an undamaged and resaleable condition, you will be given a full refund of the product purchase price within 30 days.
Please note that self-assembly items which have been assembled cannot be returned unless faulty. Please click here to read our Refund Policy.
Do you deliver to Ireland and Europe?
Yes we do but only by special request. Please send an email or use our Contact Form stating the product(s) of interest and the country of destination, and we will provide an accurate delivery quotation.